SHIPMENTS

Due to current international circumstances, shipments to Ukraine, Russia and Belarus are temporarily suspended.

The shipping cost can be viewed on the checkout page, after adding your products to your cart.

Orders are processed by our logistics in 1-2 working days from the date of their receipt on the system.

[ ITALY ] Delivery normally takes place within 2-3 working days from when the order is being handed over to the courier across Italy, except for Sicily, Sardinia and Calabria where delivery may take an extra day.

[ EUROPE ] Delivery normally takes place within 3-5 working days starting from when the order is handed over to the courier, excluding remote areas where delivery may take an extra day.

[ EXTRA - UE ] Delivery normally takes place within 2-4 working days from when the order is handed over the courier, excluding remote areas where delivery may take an extra day.

Items are delivered by GLS (for deliveries to Italy and EU-Countries) or DHL courier (for deiveries to Extra-EU Countries) from Monday to Friday during office hours.

During sales and promotions time, shipments may take longer.

We remind you that shipments and deliveries can’t be made on weekends and during bank holidays.

We suggest that you always choose a delivery address where someone can pick up your parcel. If you prefer to receive your order in an office or at a concierge, we invite you to indicate the name of the reference person.

If you are not present at the time of delivery, the courier will leave a notice with the instructions to collect the goods or they will try to make two new delivery attempts the next working days.

We advise you to keep monitored the shipping status with the tracking number that you will receive by email when the parcel is shipped. In this way you will be able to check the order status at any time!

We remind you that it is not possible to change the delivery address once the order has been shipped ( da valutare se la frase inserire solo nella mail transazionale ) 

 

At the time of receiving goods, we always advise you to check:

• that the number of packages delivered corresponds to what indicated in the transport document

• that the packaging is intact, not damaged, nor wet or otherwise altered, even in the materials used for sealing (adhesive tape or metal straps).

What do I do if my parcel is damaged or if there are missing items in it?

We want you to receive an intact package with all the items purchased. If the event that this does not happen, we ask you to help us by sending photos of the damaged package to our Customer Care.

In case of missing articles, please always contact us to our Customer Care specifying briefly which are exactly the articles concerned.

What do I do if I haven’t received the package?

Our couriers do their best to ensure that you receive your order in time and above all intact. However, despite due diligence,we cannot exclude the chance of exceptions.

If the tracking number shows a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly to receive further information.

In case the courier needs our assistance (as sender) please contact our Customer Care at the following email address: customercare@manilagrace.com within 14 days from the shipment of the package.

CUSTOM DUTIES

 With regard to deliveries requested in countries outside the European Union, custom duties and taxes are borne by the Customer according to current regulation

We are not aware of the amount of customs duties,they will be communicated to you by the courier once the shipment has arrived at destination.

We therefore invite you to contact the customs authorities of your country to verify the costs and any import limits.

**
[TAIWAN] As of July 1st 2022, the Taiwan Customs Authorities require pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.
This is mandatory for Business-to-Consumer (B2C) & Consumer-to-Consumer (C2C) shipments to Taiwan.

All private consumers (consignees/importers) of shipments into Taiwan are required to downloadthe EZWAY Customs application & register their mobile phone numbers.

To download the EZWAY Customs application into your smart phone please visit :
https://dhlexpress.jp/dhl-expresseasy/english/pdf/important_04.pdf

When goods are ordered and the DHL Express Waybill to Taiwan is created, the private consumer in Taiwan will be notified by DHL (via SMS/e-mail) and by the EZWAY Customs application to pre-authenticate their shipment against their unique DHL Waybill Number (via the EZWAY application).
This process must be done for each import shipment to allow the Customs Clearance of the goods, and is called Real Name Authentication (RNA).

Please be aware that without the EZWAY mobile phone registration (one-off) & pre-authentication (per shipment), your shipment will be:
Rejected during Customs Declaration
Held at the Taipei Gateway and contacted by DHL for RNA process.
Returned to shipper if the receiver does not pre-register and authenticate their shipments within 7
days of arrival.
Subjected to Bond Storage charges (for the period that the shipment is held)

For further enquiries on the new customs regulatory, we kindly invite you to check the below link:
https://bit.ly/3okRD3T